Associations and professional education
Membership, registration, learning, certification, communications, payments, and administrative systems shaped around established programs.
Expert Approach, Inc.
Secure custom software for complex operations.
Expert Approach designs, modernizes, and maintains registration, learning, membership, research, and administrative platforms—with security and privacy built into the work.
Principal-led since 2006 35+ years of experience HUBZone certified
2006Company founded
35+ yearsPrincipal experience
12,500Average annual event participants
HUBZoneCertified small business
Purpose-built systems
Organizations whose systems have to keep working.
Complex work rarely fits neatly into off-the-shelf software. Expert Approach builds around the users, rules, data, approvals, risks, and reporting that make an operation distinct.
Government and public programs
Secure, accountable systems for recurring programs, complex workflows, reporting obligations, and long-term operational continuity.
Research and mission-driven organizations
Searchable knowledge platforms, evidence workflows, responsible AI support, public resources, and secure editorial operations.
Capabilities
Build, modernize, secure, and sustain.
One accountable technical partner across the full operating life of a specialized system.
Custom operational platforms
Database-backed systems for registration, learning, membership, research, payments, documents, communications, and reporting.
Modernization and continuity
Renewal of legacy applications, data migration, workflow redesign, integrations, infrastructure coordination, and reliable ongoing support.
Research, evidence, and responsible AI
Search, structured metadata, evidence synthesis, automated quality controls, provenance, and transparent AI-assisted workflows.
Security operations
Security-aware architecture, recurring review, vulnerability remediation, evidence discipline, privacy considerations, and operational resilience.
Selected work
Proof in working systems.
Featured public-interest platform
RomanceScamResearch.org
Turning fragmented scholarship into usable evidence.
Expert Approach developed the Romance Scam Research Center’s public research platform: a searchable library and living evidence system with structured metadata, responsible AI assistance, automated quality controls, source provenance, and research-integrity workflows.
- Approved research
- 200+ publications
- Evidence products
- Living syntheses
- Governance
- AI transparency and provenance controls
Confidential client
Professional education ecosystem
Multi-city attendee and exhibitor registration, online learning, quizzes, certificates, payments, surveys, and administrative reporting.
- About 12,500 annual participants
- 5–6 city events
- Long-term operations
Confidential client
Association operations platform
Membership, education and events, participant records, payments, communications, documents, continuing education, and administrative workflows.
- Custom operational model
- Modernized architecture
- Ongoing support
Security as an operating discipline
Security stays connected to the system after launch.
Expert Approach uses structured internal processes to organize recurring security work, preserve evidence, track findings and remediation, and support repeatable reporting. The goal is practical: keep systems current, risks visible, and responsibilities clear.
How we approach securityPrincipal-led delivery
Senior technical accountability from the first conversation forward.
LD Herrera, PhD, MBA, CISSP, CISM, CIPP/US, founded Expert Approach in 2006 and brings more than 35 years of experience across software, cybersecurity, privacy, infrastructure, data systems, research, and technology leadership.
Clients work directly with the person responsible for understanding the operation, making technical decisions, and supporting the result.
About LD and Expert ApproachWorking approach
Understand the operation. Build what fits. Stay accountable.
- 01
Understand
Map the users, decisions, data, constraints, risks, and outcomes before prescribing technology.
- 02
Build or modernize
Develop the system around real workflows with maintainability, security, privacy, and accessibility in view.
- 03
Operate and improve
Support the system, coordinate infrastructure, address findings, and evolve the platform as the work changes.
Start a conversation
Have a system that no longer fits the work?
Tell us what the organization depends on, where the current process falls short, and what a better outcome would make possible.